This is the most important distinction. A traditional broker acts as a middleman. They gather quotes from operators, add a commission or markup (which is often hidden from you), and then present you with the final, inflated price.

Mach2 is not a broker; we are a technology marketplace. Our platform connects you directly to the operators themselves. You see their live quotes in real-time without any hidden fees or markups. Think of us as the secure trading platform, not the stockbroker charging a commission on every trade. You are in complete control.

Our membership fee is our commitment to transparency. It's what allows us to operate without taking any commissions, ensuring our only goal is to provide you with the best technology and the most transparent access to the charter market.

Traditional brokers offer a “free" service because they make their money on the backend by marking up your flight cost. This creates a fundamental conflict of interest. Our flat annual fee removes that conflict entirely. For less than the cost of a single marked-up catering bill from a broker, you get unlimited access to the entire wholesale market. The average member saves the cost of their membership on their very first flight.

Safety is our absolute, non-negotiable priority. Every operator on the Mach2 platform is a certificated FAA Part 135 air carrier (or the equivalent national aviation authority standard for non-US operators). This is the same strict safety and operational standard required for all air taxi and on-demand charter operations.

Once you have selected your quote and signed the contract directly with the operator, their professional flight planning team takes over. You will be put in direct contact with their trip support staff who will manage all the finer details for you.

This is a major advantage of our model. Your specific requests for catering, ground transportation, or any other needs go directly to the people executing the flight, eliminating the risk of miscommunication that can occur when passing information through a broker.

Because you have a direct contract with the air carrier, they are your point of contact and are responsible for managing any operational issues. All certified operators have strict procedures and 24/7 operations teams to handle these situations, which typically involves sourcing a recovery aircraft from their own fleet or their network to ensure your trip proceeds with minimal delay.

While the operator handles the flight logistics, the Mach2 support team is always on standby to assist you. We can help you navigate the situation and understand your options within the marketplace.

Yes, absolutely. The Mach2 platform is designed to handle any type of itinerary you can imagine. Whether it's a simple one-way domestic flight or a complex, multi-week international tour with several stops, you can build your entire trip in the portal.

Our network includes a wide range of global operators who specialize in long-haul and international operations and are ready to quote on your specific requirements.

Operators provide our platform with their direct, wholesale pricing. This is the “net rate" they would typically offer to a high-volume charter broker. The crucial difference is that a broker would then add their commission (often 15% or more) on top of that rate before presenting it to you.

With Mach2, we've simply removed that expensive and unnecessary layer. You get to see and pay the direct wholesale price.

Your security and privacy are paramount. We have designed our platform to handle your information with the utmost care by minimizing what we touch.

• For Your Membership: Your annual subscription is processed securely via Stripe, one of the world's leading and most secure payment processors. Your credit card details are sent directly to Stripe and are never stored on Mach2's servers.

• For Your Flights: We never handle or store payment information for your charter flights. All payments are made directly to the operator.

• For Your Personal Data: The trip information you provide is protected and used for the sole purpose of sourcing quotes from our vetted operator network.

No, absolutely not. You will never be charged for a flight when using Mach2. Our platform is strictly a sourcing and discovery tool, designed to give you direct access to operators and their wholesale pricing.

There is no “Book Now" button on our site that will charge your card for a flight. The platform's function is to facilitate the connection and price discovery. All financial transactions for the flight itself occur completely off our platform, directly between you and the operator.

The “handover" is the moment we've fulfilled our promise: connecting you directly with your chosen operator.

When you have reviewed the quotes and are ready to proceed with an operator, you simply notify them through the platform. This is the handover point. The operator will then contact you directly to finalise the charter agreement. From that moment on:

• You will sign the operator's official charter contract.

• You will be subject to the operator's specific Terms & Conditions.

• You will pay the operator directly according to their payment schedule.

Our role is to make the introduction and ensure transparency in the pricing. Once you connect with the operator, you have a direct relationship, ensuring there are no crossed wires or broker markups.